Refund & Cancellation Policy
Last updated: September 7, 2026
Who this applies to
This policy applies to merchants who install the NuFlorist app for Shopify from Nuflorist, LLC, a Florida limited liability company (7500 NW 25th St, STE 212, Doral, FL 33122, USA — info@nuflorist.com). It forms part of our Terms of Service. The website itself is free to use and sells nothing.
How billing works
NuFlorist is billed through Shopify's billing system and appears on your Shopify invoice. We never see or store your payment details. The Free plan costs nothing. The Pro plan is priced per 30-day period or per year, at the amounts shown on our Shopify App Store listing and on the approval screen Shopify shows you before any charge. If a price on this website ever differs from the listing, the listing and the Shopify approval screen control.
A paid plan renews automatically at the end of each billing period until you cancel. Price changes apply only going forward and take effect only after you approve them in Shopify.
Free trial
Pro includes a 14-day free trial for a shop's first Pro subscription. You are not charged during the trial. If you do not cancel before the trial ends, Shopify begins charging the plan price you approved when the trial started. Cancelling during the trial costs nothing.
How to cancel
You can cancel at any time by downgrading to the Free plan inside the app or by uninstalling the app from your Shopify admin. Either action stops future charges. Shopify does not prorate or refund the unused part of a billing period when a plan is cancelled, and Pro features stop when the subscription ends.
Refunds
Charges are billed by Shopify, but refund decisions are made by us and issued through Shopify's billing system. Shopify Support does not issue refunds for app charges.
- Billing errors. If you were charged after uninstalling, charged twice for the same period, or charged an amount different from the plan you approved, email us within 60 days of the charge and we will refund the incorrect amount.
- Unused time. We do not guarantee refunds for the unused part of a monthly or annual billing period. If you believe your situation warrants one — for example, you could not use a paid feature because your Shopify plan does not support it — email us and we will review the request. Any refund we approve is at our discretion and does not change this policy for future charges.
- How refunds are paid. Approved refunds are issued as a credit or refund to your Shopify account through Shopify's billing system. They can take one or two Shopify invoices to appear. Shopify's own processing fees are not refundable to us and are not part of the refund.
Before you pay for Pro: Advanced delivery rates use Shopify's third-party carrier-calculated shipping, which Shopify Basic does not support and Grow includes only as a paid add-on or with annual billing. Checkout-page extensions require Shopify Plus. Please check your Shopify plan before subscribing; every other NuFlorist feature works on any Shopify plan.
How to reach us
Email info@nuflorist.com from an email address associated with your Shopify store and include your store's myshopify.com address and the date of the charge. We respond within five business days. If you disagree with our decision, reply to our response and we will review it again.
Changes
When we change this policy, we will update the "Last updated" date at the top and post the revised version on this page. Changes apply to charges made after the change.
